Returns & Refunds

We want you to love your hair. If something isn't right, email hello@glaura.ca within 30 days of delivery and we'll make it right.

Unopened products

Unopened, ready-made products in original condition are eligible for a full refund to the original payment method. You cover return shipping unless the item was defective or incorrect.

Opened & custom products

For hygiene reasons, opened products and custom Lab formulas can't be resold. If you're unhappy with a custom formula, contact us — we'll work with you on a replacement or store credit.

Damaged or wrong items

If your order arrives damaged or incorrect, send a photo within 7 days of delivery and we'll ship a replacement at no cost.

Refund timing

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.